Apprentice Bus Driver Review
at Go-Ahead London
Level 2 Apprenticeship
Driver
Barking Riverside
Review Submitted: January 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my role as an apprentice bus driver, I am learning how to safely operate a bus while providing good customer service. Each day involves carrying out safety checks on the vehicle, following assigned routes, and helping passengers with any questions they have. I focus on driving safely, keeping to the timetable, and making sure passengers have a positive experience. I also communicate with supervisors, complete training tasks, and continue building my skills as I work towards my PCV licence. Overall, my role involves being professional, responsible, and committed to learning throughout the apprenticeship.
To what extent do you enjoy your programme?
5/5
I enjoy my programme to a great extent. The training is engaging, well‑structured, and helps me build confidence as I progress. The support I receive makes a big difference to my overall experience. The tutors explain everything clearly and make the learning enjoyable. The driving instructors are patient, encouraging, and really help me improve my practical skills. The assessors give helpful feedback that keeps me on track, and the IQAs play an important part in checking the quality of my work and ensuring everything meets the right standards. Their guidance motivates me and makes the programme feel professional and supportive. Overall, I’m very happy with the programme and the progress I’m making.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I’ve learned new skills and improved the ones I already had. I’ve developed my driving skills, learnt how to do safety checks, and built more confidence on the road. My customer service and communication skills have also improved. The tutors, instructors, and assessors have helped me make good progress through their clear guidance and support.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well organised and structured. I had a clear training plan to follow that showed the courses I needed to complete and the hours I had to achieve. This helped me understand what was expected at each stage and made it easier to stay on track throughout my apprenticeship.
How much support do you receive from your employer?
5/5
I receive a strong level of support from my employer. The managers are helpful and always available when I need guidance. My mentors support me throughout the programme.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a high level of support from my training provider. My assessor gives clear guidance, regular feedback, and helps me understand each part of the qualification. Most importantly, the IQAs provide strong support by checking the quality of my work, giving helpful advice, and making sure I stay on track. Their support makes the learning process much easier and helps me progress confidently through the programme.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualification helps me perform better in my role to a very good extent. The training improves my knowledge of safety, customer service, and professional standards, which I use every day at work. The guidance from my assessor helps me understand the job more clearly, and the support from the IQAs makes sure my work is accurate and up to the right standard. Overall, the qualification gives me the confidence and skills I need to do my job well.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are some extra‑curricular activities available at work. Staff have opportunities to get involved in activities such as badminton, tennis, and football. These are good ways to stay active, meet colleagues, and build teamwork outside of the normal working day.
Recommendations & Advice
Would you recommend Go-Ahead London to a friend?
Yes
Why?
Yes, I would definitely recommend Go‑Ahead London to a friend. It’s a supportive and professional company with great training, helpful staff, and plenty of opportunities to learn and develop. The managers, instructors, assessors, and IQAs all work hard to support you and help you succeed. My experience has been very positive, and I feel it’s a great place to start a career in the bus industry.
What tips or advice would you give to others applying to Go-Ahead London?
My advice to anyone applying to Go‑Ahead London is to stay focused, motivated, and open to learning. Show a positive attitude and be willing to work hard during training. Listen carefully to your instructors and take feedback seriously, because it will help you improve quickly. Good customer service skills and patience are important, so try to stay calm and professional at all times. Also, make sure you attend all your training sessions and keep practising your driving skills. If you stay committed, the support from the team will help you succeed.
