Bus Driver Apprentice Review

In my role as a bus driver, I am responsible for safely transporting passengers while delivering a reliable, punctual, and customer-focused service. On a day-to-day basis this involves carrying out vehicle safety checks before and after each shift, following assigned routes and timetables, and driving in a safe, smooth, and courteous manner at all times.
I regularly interact with customers, providing assistance, information, and support where needed, including helping passengers with accessibility requirements. I am also responsible for managing fares or ticketing systems, monitoring passenger safety onboard, and dealing calmly and professionally with any issues such as delays, road diversions, or customer concerns.
Throughout my shift, I maintain high standards of concentration, professionalism, and compliance with company procedures, road traffic laws, and TfL regulations. I also work closely with controllers and colleagues to ensure services run efficiently and safely, contributing to a positive experience for passengers and the wider community.

The programme is generally well structured, with a clear framework and defined learning objectives. The combination of formal training and practical experience has helped provide a good understanding of the role and expectations.
That said, there have been occasions where organisation and communication could have been improved, particularly around the sharing of information and the consistency of support. At times, this affected how smoothly certain elements of the programme ran. Despite this, the overall structure has allowed me to progress and develop my skills.
In summary, the programme is broadly well organised, but improved coordination and communication would further strengthen the learning experience.

I would describe the level of support as limited overall. While there have been instances where individual colleagues have been helpful, the support has not always been consistent or well coordinated. In particular, information relating to my disability was not always communicated effectively, which meant that reasonable support was not always in place when needed.
Despite this, I have continued to engage positively with the programme and make use of the support that has been available. I believe that clearer communication and a more consistent approach to support would significantly improve the experience for participants in the future.

The level of support I receive from my training provider has been very good. They are approachable, responsive, and provide clear guidance throughout the qualification process. Any questions or concerns I have are addressed promptly, and I feel supported in understanding the requirements and expectations of the programme.
The training provider has been consistent in their communication and support, which has helped me stay on track with my learning and assessments. Overall, their support has played a positive role in helping me progress towards my qualifications.

I feel that the qualification supports my performance in my role well. The learning provided by the training provider is relevant and closely linked to the practical aspects of the job, which helps me apply what I learn directly in the workplace. It has improved my understanding of procedures, standards, and best practice.
The qualification has also helped me develop confidence and consistency in my work, particularly in areas such as safety, communication, and professional conduct. Overall, it has had a positive impact on how effectively I carry out my role, while continuing to highlight areas where ongoing support and development can further improve performance.

Yes

I would recommend Go-Ahead London because it is a large, well-established operator that offers structured training, clear career pathways, and stable employment. The company provides good opportunities to gain qualifications, develop practical skills, and work across a wide range of routes and environments in London.
Go-Ahead London also has a strong focus on safety and professionalism, which helps drivers build confidence and experience in the role. For someone looking to start or progress a career in public transport, it offers a solid foundation and long-term opportunities.