Network Support Engineer Intern Review
at Cisco
Internship (1 Month+)
Information Technology
London
Review Submitted: September 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
5/5
-
Company Culture
5/5
-
Overall Experience
3/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
During my internship as a Network Support Engineer at Cisco Meraki, my day-to-day role primarily involved working on customer cases via phone and email, troubleshooting and resolving technical issues. Alongside this, I contributed to internal projects, including developing tools and resources designed to improve efficiency and support for other engineers. This balance gave me exposure to real time customer interaction as well as longer-term problem-solving and technical development.
Were you given much responsibility during your placement / internship?
We were given our own cases to manage and work on as well as being tasked to develop a tool to help workflows for other engineers so I would say we were given lots of responsibilities but it never felt overwhelming as the mentorship programme was very supportive.
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
During my internship, I developed both technical and professional skills. I improved my troubleshooting and problem-solving abilities by handling a variety of customer cases and learning to analyze network issues efficiently. I also gained experience in tool development, which strengthened my programming and automation skills, as well as my ability to create solutions that support team efficiency. Additionally, working directly with customers enhanced my communication, time management, and collaborative skills.
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
We received a lot of support and guidance as we had Mentors who were assigned to the Intern team. They were always on hand to help and offer support/guidance. The other engineers we worked with and shadowed were also very helpful and offered lots of beneficial knowledge.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
A very warm and inclusive company culture, management were very helpful and passionate about the work. Even as an intern it felt like I had a meaningful impact and a place at the company.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I really enjoyed my internship at Cisco Meraki. I found it rewarding to work on real customer cases and see the impact of my contributions, whether through troubleshooting or developing tools for the team. The combination of technical challenges and collaborative projects kept the role engaging and I appreciated the supportive environment, which made learning and growth both enjoyable and fulfilling.
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Recommendations & Advice
Would you recommend Cisco to a friend?
Yes
What advice would you give to others applying to Cisco
Be proactive and curious—Cisco values candidates who are eager to learn and take initiative. Make sure you have a solid understanding of networking fundamentals and don’t be afraid to ask questions or seek guidance during your internship. Communication and teamwork are just as important as technical skills, so practice explaining technical concepts clearly. Finally, embrace every opportunity to get hands-on experience, whether through customer cases or internal projects, as it’s the best way to learn and make an impact.
Future Career Prospects
Please rate the future employment prospects at Cisco
3/5
Did you receive an offer to return as a graduate?
No
