Component Service Engineer Review

Most of my job involves the testing and analysis of part failures seen by customers in the field, making a verdict on who is liable for the failure based on the evidence and then communicating our findings backed up with detailed reports to the customer. We also work to review data from all failure current and historic and use any patterns or factors identified to help with the elimination of the failure mode and improve the quality of the system.

Yes i was given lots of responsibility, I was put in charge of the warranty applications from one specific customer. It was my job to ensure inspections were being carried out in a timely manner by our appraisal team, I was also responsible for reviewing the finding and raising any new issues found to the wider team for awareness, Then i was to communicate the findings to the customer and answer any questions they had relating to out process.

Yes, I have improved my communication skills as i have had to articulate my reasoning behind certain choices made to others within the team. Sometimes this includes a customer team who are not native English speakers and that must be accommodated in how arguments are being worded so all party's are fully aware of what conclusions were reached by our team and why that was the case. I feel this will be a great asset to me going forward.

I recieved lots of support both from my manager and from other members of teams that we work with quite closely on a regular basis, everyone was keen to let me learn as much as i could in the short time i was at the company, i picked up many valuable skills from the people i worked around and if i faced any issues it wasnt hard to find someone who had seen similar issues in the past and could talk me through it.

There is a very friendly and inclusive atmosphere created within Cummins, they cater for people from all backgrounds and abilities. there are regular workshops that raise awareness for issues faced by various members of the company and of wider society. There are also opportunities to contribute to the local area by getting involved in community service work that helps to improve the company's reputation within the local area and helps the employees to discover and contribute to their community.

I really enjoyed my placement year with Cummins, i developed lots of skills that will aid me going forward not just with my university studies in the coming year but also in future employment and will also assist with the job seeking process due to the material learned and the challenges overcome thanks top the responsibilities given to me despite the limited knowledge i possessed when starting this role, it has been a great opportunity for me to learn the industry and all the challenges faced in this type of job.

Yes