Customer Liaison Officer Review
at Galliford Try
Level 3 Apprenticeship
Construction
Mansfield, Nottinghamshire
Review Submitted: May 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
5/5
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Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a Customer Liaison Officer and my role involves liaising with residents and the public about work that is happening in their area which may impact them on behalf of the water companies. I will create and send letters, speak to local residents and deal with any queries and complaints they may have in relation to the works. I am also responsible for ensure KPI's are met which are set out by our client by arranging volunteer days, donations and obtaining positive feedback from the public.
To what extent do you enjoy your programme?
3/5
Admittedly, I have waves of motivation, which means when I'm feeling less motivated, I find I enjoy the programme less. However, the feedback I receive from work I have submitted and the support of the college is extremely motivating and makes me feel that the end goal is more than achievable.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My confidence has grown hugely with my ability to speak to members of the public with ease. I get great job satisfaction with each complaint I successfully resolve and my communicative abilities are constantly developing. I have been able to establish strong relationships throughout the company and feel confident in what I do.
Structure and Support
How well organised/structured is your programme?
3/5
Organisation of this programme hasn't been as good as it could be from the start. There have been multiple 'hiccups' along the way in terms of how I am benefiting from the course in the best way. This has proved difficult as I believe my role isn't a 'standard customer service role' and therefore has been difficult to tailor the learning to what I do on a daily basis. It has definitely been a learning curve for both myself and the college.
How much support do you receive from your employer?
5/5
I do receive a substantial amount of support from GT and my line manager. I am free to use my working hours to complete the course and my line manager has been more than helpful in guiding me to information for certain workbooks. I have regular catch up's to ensure my progress is on track and any help I need is provided.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I have regular monthly catch ups with the liaison of the college and all feedback I have given so far has been listened to and taken on board. I also receive lots of feedback from them too which has always motivated me and made me feel a lot more confident in the standard of work I submit.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The course is set up to look at quite basic aspects of customer service but on a much deeper level. I find that I do already know a lot of what we are learning, yet it brings a completely different perspective which I had never seen before. This creates a much deeper understanding of what I do on a day-to-day basis and I feel this makes me better perform in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
This is something I am currently involved in organising, for example, arranging volunteering days throughout the year which brings lots of different people together and helps with social value. We also have arrangements for when a project ends to go and have dinner or something similar to celebrate the work we have all achieved.
Recommendations & Advice
Would you recommend Galliford Try to a friend?
Yes
Why?
Galliford Try have proven to be a fantastic company to work for. The work package in general is great, with 28 days annual leave plus bank holidays, private medical insurance, company vehicle and much more. Although it is a corporate setting, you feel a sense of freedom within your role. It's yours to make it how you want it and you are supported in every possible way. I do not feel the 9-5 grind at all and the people I get to work with make every day worth coming in.
What tips or advice would you give to others applying to Galliford Try?
Do it. I got my role with Galliford Try due to them buying a sector of the previous business I worked for which went in to administration. It was a scary time when I felt like job security and stability is never promised, yet I have now been here for nearly 4 years and have never felt more secure and mentally positive in a role. There is so much freedom and support and everyone who works here has such respect for each other that you would feel like you are part of a family rather than a number in a corporation.
