Service Desk Manager Review
at Softcat
Degree Apprenticeship
Information Technology
Marlow SL7, UK
Review Submitted: May 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Service Desk Manager overseeing a 24/7 Technical Service Desk as well as a Logistics service desk
To what extent do you enjoy your programme?
2/5
Program is okay, however I'm not the most academically minded person so won't naturally enjoy that element
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Absolutely
Structure and Support
How well organised/structured is your programme?
3/5
First Chartered Manager course ran by Corndel, so there is a lot to learn in terms of structure and organisation
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
Softcat is a fantastic company to work for, with a brilliant culture and set of people.
What tips or advice would you give to others applying to Softcat?
Research the company and the role that you are applying for, and just be yourself.
