level 3 apprentice travel consultant Review
at Hays Travel
Level 3 Apprenticeship
Customer Service
Northamptonshire
Review Submitted: May 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job role involves customer service of selling holidays and ancillaries, meeting and greeting customers, dealing with different suppliers & admin. Admin usually involves the receiving confirmations, notifications of change, replying to emails, posting on our social media page, replying to social media comments and using our agents selling systems with on the job and online training.
To what extent do you enjoy your programme?
5/5
I am enjoying learning new things surrounding the travel industry & I am enjoying the teams I work with in branch and online training.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes I have learnt many new skills throughout the entire apprenticeship through training involving customer service & knowledge on more travel industry factors.
Structure and Support
How well organised/structured is your programme?
4/5
The programmed is organized within training sessions and in branch.
How much support do you receive from your employer?
5/5
lots of support from the management and the team.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support from the training provider they answer all questions and help when we need the help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that this qualification is giving me lots of knowledge on how the company works & the training we receive helps us learn lots of new things helping us perform better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
there are not extra curricular activities however there are charity events, educational trips you can apply for and ship visits.
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
I'd recommend it because Hays Travel are a big industry that really like to involve everyone using equality & diversity so you will not feel unwelcome.
What tips or advice would you give to others applying to Hays Travel?
Get to know the team, shadow colleagues to learn and ask lots of questions
