customer service practitioner Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
To what extent do you enjoy your programme?
5/5
I really enjoy my programme as everyday is something new
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt different communication skills e.g. open questions, closed questions
Structure and Support
How well organised/structured is your programme?
5/5
My programme is always organised and everything comes with a good length of instructions so we are aware of what to do
How much support do you receive from your employer?
5/5
My employer gives us lots of support as a group and individually
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer always helps with tasks
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me learning i can use when in my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes we have an engagement team
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
its a reliable company who help through numerous things inside and outside of work
What tips or advice would you give to others applying to BT Group?
work ethic
