On-Board Manager Review
at Southeastern Railway
Level 2 Apprenticeship
Logistics and Operations
Tonbridge
Review Submitted: May 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Maximising passenger safety
Delivering customer service
Managing passenger expectations
Reporting incidents accurately and concisely
Delivering customer service
Managing passenger expectations
Reporting incidents accurately and concisely
To what extent do you enjoy your programme?
4/5
I get highly positive feedback as well as clear instructions from all my trainers in various aspects of the role.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have improved my customer service and teamwork skills.
I have learned new routines and machines
I have learned new routines and machines
Structure and Support
How well organised/structured is your programme?
3/5
There are clear deadlines with timescales and others without timescales. Our trainers are always happy to explain anything unclear.
How much support do you receive from your employer?
4/5
I always receive support if I ask from my managers and trainers. I think they really try look after you as a person as much as they are able to.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Highly positive feedback and instructions from [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]. So far so good!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helps me gain a clearer idea of what is expected of me day to day, and some of the training standards.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Social clubs and unions, and gaming nights. I haven't joined any yet but I'm aware of their existence and may join in future
Recommendations & Advice
Would you recommend Southeastern Railway to a friend?
Yes
Why?
They train you thoroughly, they pay well and they try look after you as an individual.
What tips or advice would you give to others applying to Southeastern Railway?
Try more than once if you don't succeed at first. It's worth the wait!
