On-Board Manager Review
at Southeastern Railway
Level 2 Apprenticeship
Logistics and Operations
Faversham
Review Submitted: June 2026
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Train operational safety checks, answering passenger queries, providing information to customers and stakeholders. Train revenue related checks.
To what extent do you enjoy your programme?
5/5
Thorough yet dynamic teaching styles from various coaches, and great support network that helps me do my job as best as I can.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
First job on the railway so learned much information about train operation and procedures. Developed existing customer service and dynamic risk assessment skills I gained from healthcare and security jobs before.
Structure and Support
How well organised/structured is your programme?
4/5
Ample time for completion of portfolio and many different ways to complete the relevant tasks! Variety of approaches encouraged for evidence.
How much support do you receive from your employer?
5/5
All my coaches and managers praise my learning and efforts to constantly better myself in my role. They definitely help you recognise your strengths, as well as development opportunities and areas of improvement, with constructive feedback no matter what.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Answered above.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It sediments the original rules and helps me to remember there are various ways to achieve the same positive outcome. Knowing contingencies makes me more efficient and helpful.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, there is much community spirit and chance to bond with new colleagues that way. I haven't explored those options yet eg social club but I'm glad it's there.
Recommendations & Advice
Would you recommend Southeastern Railway to a friend?
Yes
Why?
Benefits are excellent and SE look after their own rather well! I have sent jobs to friends several times.
What tips or advice would you give to others applying to Southeastern Railway?
Keep trying even if you don't succeed at first. It's worth the wait.
