Travel consultant Review
at Hays Travel
Level 3 Apprenticeship
Sales
Manchester
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day to day basis I offer advice to customers on destinations to travel to. I also upsell holiday packages, and keep on top of admin.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy the programme, I get to learn and earn, plus I utilise skills that I already had like customer service.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have improved my knowledge on using certain systems. I have also bettered my geographical knowledge, and my ability to sell using techniques such as ABC.
Structure and Support
How well organised/structured is your programme?
5/5
I believe the programme is well structured as we have more time in branch than in training sessions, which enables you to pick up knowledge and skills first hand rather than learning through a classroom.
How much support do you receive from your employer?
5/5
I receive a lot of support, there’s help for psychical and mental wellbeing, as well as help available for areas within your knowledge that need improving
How much support do you receive from your training provider when working towards your qualifications?
5/5
My L&D coach offers me a lot of support, they give you a lot of advice and information that improves your performance within the job role.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe it helps me a lot, I get to learn about sales techniques, marketing through social media, and necessary information such as what we offer as a company and how those products are beneficial to customers, thus allowing us to sell more efficiently
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
To an extent, yes. There are tour operator events you can attend that are good fun and also educational
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
Hays travel offer a fantastic apprenticeship in which you can learn a plethora of skills, such as: customer service, selling, critical and logical thinking, as well as improving maths and English skills. Furthermore, they offer great incentives and opportunities to meet new people, not just within work but also at the tour operator events
What tips or advice would you give to others applying to Hays Travel?
I think anyone is able to work at Hays, they help build your knowledge up on a lot of different areas, so what you may be lacking in, can soon become your strong suit. However, the key to this job is actually enjoying working with the public. You have to like serving customers and also thrive in sometimes pressured environments.
