travel agent Review
at Hays Travel
Level 3 Apprenticeship
Customer Service, Sales
Falkirk
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Doing necesary admin work.
Engaging with customers daily to get holidays booked or enquiries.
Providing the best service to customers both over a screen, over the phone or physically.
Taking an hour per day to complete apprenticeship tasks.
Two days a week training to improve product knowledge or customer service related topics, mental health discussions as well.
Engaging with customers daily to get holidays booked or enquiries.
Providing the best service to customers both over a screen, over the phone or physically.
Taking an hour per day to complete apprenticeship tasks.
Two days a week training to improve product knowledge or customer service related topics, mental health discussions as well.
To what extent do you enjoy your programme?
5/5
I enjoy learning about new thigs everyday, interacting with different people keeps me right throughout the day.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have improved vastly on my communication skills and coming out of my shell to speak to my customers.
I have also adapted a new way of life as it was a big jump from school straight to working.
I have also adapted a new way of life as it was a big jump from school straight to working.
Structure and Support
How well organised/structured is your programme?
5/5
Very organised
How much support do you receive from your employer?
5/5
As much as I need
How much support do you receive from your training provider when working towards your qualifications?
5/5
As much as i request as my training providers are always there to help me out when needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Like i said it helps me improve in all areas needed in my job role the i.e product knowledge
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
Because the company helps build people, as when i first started i knew nothing about the travel industry but now i am thriving and i would not have done it if they did not have an apprenticship program to offer me .
What tips or advice would you give to others applying to Hays Travel?
Just go for it and make the best out of it.
