Service Guide Apprentice Review
at BT Group
Level 3 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: April 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Speaking to customers and resolving their mobile tech query.
To what extent do you enjoy your programme?
4/5
I find the programme enjoyable but tedious.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to better cope with customers.
Structure and Support
How well organised/structured is your programme?
4/5
The programme I'm on is very structured and well planned out.
How much support do you receive from your employer?
4/5
Quite a lot
How much support do you receive from your training provider when working towards your qualifications?
4/5
Quite a lot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It allows me to analysis calls more confidently.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
They look after their employees a lot more than any other place I've worked so far.
What tips or advice would you give to others applying to BT Group?
Just be yourself.
