Client Service Manager Review
at Audley Travel
Level 2 Apprenticeship
Customer Service
Witney
Review Submitted: April 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Client Service Manager - Managing a team who deal with our client service, feedback and escalated complaints to ensure we leave every
To what extent do you enjoy your programme?
4/5
It was hard work with a lot of coursework and assessments, however these allowed me to solidify the knowledge learned
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learned alot about people management, organisational goals and project management.
Structure and Support
How well organised/structured is your programme?
4/5
Overall very well structured, I would have prefered a broader range of learning resources (a lot were reading long texts), but overall very positive
How much support do you receive from your employer?
4/5
I received a lot of support in terms of time to focus on the course, and discussed with my manager how I was able to use the tasks needed to help the company and team goals
How much support do you receive from your training provider when working towards your qualifications?
4/5
Received adequate support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has certainly helped me to get into a manager position within the company and there are a lot of resources and knowledge which I use on a day to day basis with my team
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there is lots to get involved with and is a great place to work for that reason
Recommendations & Advice
Would you recommend Audley Travel to a friend?
Yes
Why?
There is a great culture at Audley and they focus on their people, developing them and providing tools to improve. E.g Linkedin learning
What tips or advice would you give to others applying to Audley Travel?
Look at the values and behaviours and see if they align with yourself, if they do then absolutely go for it, its a great place to work!
