Technical and digital apprentice Review
at BT Group
Level 3 Apprenticeship
Customer Service
Thurso
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am first line support to a wide range of companies, i help them resolve issues they have with there network and router ect . I reply to email and take calls form are customer to raise faults . I also run diagnostics and test on router .
To what extent do you enjoy your programme?
5/5
I have really enjoyed my time in the thurso office doing my apprenticeship. My team that I work with have been really helpful and the support that I have gotten has been amazing. The QA team have been really helpful too , my tutor has given me the best start to my apprenticeship and is always there to ask questions
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
How to write emails properly. Have to raise faults . Good communication skills
Structure and Support
How well organised/structured is your programme?
5/5
My training program has been organised well . I had 5 weeks initial training learning all the computer programs and now 5 months on I still have a buddy on the desk to support me
How much support do you receive from your employer?
5/5
At BT thurso I have gotten a lot of support in my appreciation and they have given me the time to do my course work and online courses. My team is always there for me if I need help on anything
How much support do you receive from your training provider when working towards your qualifications?
5/5
The QA team have given me lots of support, when working towards my qualification, we have a support very few weeks and if I am struggling with something they are always an email away .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have a much better understanding of how networks work which help me understand how to help the customer more .
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is a social activities in the thurso BT office , we have quiz’s and season activities such as an Easter egg hunt , Halloween games . This keeps the spirits high in the office .
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
BT Thurso is a great place to work , and small friendly offices and everyone is really friendly and always there to help
What tips or advice would you give to others applying to BT Group?
I would do your research about BT , there is lots of different job roles in the company and there is always opportunity to progress.
