Home Ownership Officer Review

In my current role as a Home Ownership Officer within the Billing and Consultation team, I’m responsible for a wide range of tasks that revolve around leasehold management and ensuring compliance with relevant legislation. On a day-to-day basis, a big part of my job involves preparing and issuing Section 20 and Section 20B notices in line with the Landlord and Tenant Act 1985. I also handle the consultation process with leaseholders and shared owners, making sure everything is legally compliant and clearly communicated.
Another key part of my role is calculating and issuing both estimated and actual service charges, ground rent, and shared ownership rent. This includes major works charges, which can often lead to more complex queries or disputes. I regularly work through financial disputes and provide guidance on service charges or leasehold matters, aiming to resolve any issues as smoothly as possible.
I also focus on income collection—maximising the recovery of service charges, rent, and major works payments—while supporting customers by offering debt advice and helping them understand what welfare benefits they might be entitled to.
On the more technical side, I authorise final accounts using our housing system (Northgate), and make sure that the data and billing are accurate and aligned with lease terms and legislation. Every day brings a different challenge, but it’s a rewarding role that balances financial, legal, and customer service responsibilities.

Overall, I’d say my apprenticeship programme is well-organised and has a clear structure that supports my learning and development. From the start, I was given a good understanding of what to expect—both in terms of the learning modules and how they link with my day-to-day role. The training provider sets clear deadlines and learning outcomes, which helps me stay on track and manage my time effectively alongside my work responsibilities.
I also appreciate how the programme blends practical, on-the-job experience with more formal learning. The topics we cover in the apprenticeship often tie in directly with tasks I’m working on at my job, which makes the learning feel relevant and useful. Regular check-ins and support from my assessor have also made a big difference—they’re always available to give feedback and guidance when I need it.
There’s a good balance between independence and support, and I feel like the structure of the programme has been designed to help me succeed without being overwhelming. It’s clear that both the training provider and my employer are invested in helping me get the most out of the experience

I’ve received a really good level of support from my employer throughout my apprenticeship. From the beginning, they’ve been understanding about balancing work responsibilities with my studies and have created a supportive environment where I feel comfortable asking questions and seeking guidance when needed.

I’ve received strong support from my training provider throughout my Housing and Property Management Level 3 apprenticeship with CIH. From the very start, they’ve been clear about the structure of the qualification and what’s expected at each stage, which has really helped me stay organised and focused as I work towards finishing in May 2025.
My tutor has been really supportive—always available to answer questions, provide detailed feedback on assignments, and guide me through areas I find more challenging. The regular reviews and check-ins have kept me motivated and helped me stay on track with my learning. They’re also great at making sure the coursework links back to my day-to-day role, so everything I’m learning feels relevant and practical.
Overall, I feel that my training provider genuinely wants to see me succeed, and their support has been a big part of my development so far. I feel well prepared and confident about completing the qualification.

I feel that my qualification has really helped me perform better in my role. The Housing and Property Management Level 3 apprenticeship has given me a much deeper understanding of the housing sector, especially when it comes to legislation. A lot of what I’ve learned in the qualification directly applies to my day-to-day work.
Overall, the qualification has been a really useful foundation, and it’s definitely helped me grow into my role with more confidence and competence.

Yes

The support i have received from the very beginning and through out shows consistency, and the experience i have had i would like others to have the same.