Customer service advisor Review
at TJX Europe
Level 3 Apprenticeship
Customer Service
Watford, Hertfordshire
Review Submitted: April 2025
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to assist with a wide range of customer queries on various social media platforms and channels.
To what extent do you enjoy your programme?
3/5
I enjoyed the apprenticeship, it was good to have a more in dept understanding of the importance of laws and regulations and I liked being able to bring new ideas forward.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
- Policies / regulations
- continuous improvement skills
- continuous improvement skills
Structure and Support
How well organised/structured is your programme?
4/5
I think the programme was well structured, the order in which I learned things all tied into each other. There were lots of helpful documents to help.
How much support do you receive from your employer?
2/5
- Allowed us time to complete work every week
- I would say that there could be more support (weekly catch up to discuss how we were progressing)
- I would say that there could be more support (weekly catch up to discuss how we were progressing)
How much support do you receive from your training provider when working towards your qualifications?
3/5
We had very regular meeting and the support was good.
I think it would have been beneficial for the trainer to come in and see what we do within our job role.
I think it would have been beneficial for the trainer to come in and see what we do within our job role.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don't feel it had a massive impact on helping me perform better in my role.
It did help in terms of learning legislations.
It did help in terms of learning legislations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes lots of activities to get involved in. ( Netball, football, sports day, confrences).
Recommendations & Advice
Would you recommend TJX Europe to a friend?
Yes
Why?
I think it's a really good company to work for, including benefits, progression and making associates feel valued
What tips or advice would you give to others applying to TJX Europe?
To have good knowledge on how we work and what we do. You can also work your way up and around the business.
Business Development Assisstant Merchandiser
at TJX Europe
- Level 3 Apprenticeship
- Watford, Hertfordshire
-
3.9
