Service desk analyst Review
at Softcat
Level 3 Apprenticeship
Customer Service
Marlow, Buckinghamshire
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
1st Line service desk - being the first point of contact for any support related incidents with our customers. I deal with initial troubleshooting, as well as liaising between vendors and customers to solve their problems
To what extent do you enjoy your programme?
5/5
.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Foundational IT knowledge.
Structure and Support
How well organised/structured is your programme?
5/5
Great
How much support do you receive from your employer?
5/5
As much support as I need - the employer puts me on training programs and pays for any exams I wish to take.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Helps gain a more holistic view of my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, lots of activities, events, charities etc.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
Great company and great opportunities.
What tips or advice would you give to others applying to Softcat?
Understand the company values.
