Apprentice customer service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Cardiff / Caerdydd
Review Submitted: April 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am in the home technical team so my role involves speaking to customers over the phone mainly fixing issues with broadband, home phones, sending new equipment and booking engineers etc
To what extent do you enjoy your programme?
4/5
a lot, as this can be used as life skills eg communication
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
developed much better communication skills and my technology knowledge has increased, speaking to a lot of people daily helps me with my psychology work which i do in my personal time as you learn how to communicate with someone based on their specific needs
Structure and Support
How well organised/structured is your programme?
4/5
very well structured and appreciate the flexible working hours
How much support do you receive from your employer?
4/5
a lot of support as coaching sessions are held often and they are very good with accepting workplace adjustments when needed
How much support do you receive from your training provider when working towards your qualifications?
3/5
a decent amount, we know what to do and have guides but the trainer isnt in often
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
gives us more knowledge on how to deal with customers as it is a customer service qualification
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
social activities eg volunteering, workplace events, evenings out
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
good community, good pay and straightforward job, allows flexibility
What tips or advice would you give to others applying to BT Group?
to be confident on calls
