Crew member Review
at McDonald's
Level 2 Apprenticeship
Catering, Bar and Waiting
Norwich
Review Submitted: April 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
As a crew member I provide excellent customer service and care for customers. I prepare food in a high quality and timely manner. In my apprenticeship I look at different things like data protection and how to use good customer service and more.
To what extent do you enjoy your programme?
3/5
I enjoy the apprenticeship and I don’t find the work boring and it is easy to get to grips with I could just use a bit more support with the apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes I have learnt what should and shouldn’t be shared when handling small complains with customer there are things I didn’t realises fell under GDPR and have improved in work with material I have learnt.
Structure and Support
How well organised/structured is your programme?
4/5
I would say well organised but there is also a lack of organisation due to inconsistency of apprenticeship shifts
How much support do you receive from your employer?
4/5
A good amount they ask me if there is anything I need help with are assure me that I can go to them if I need support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider is very good and gives me lots of support when needed and supports extra things I need for exams etc
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think my apprenticeship helps me a lot it shows me how to deal with customers in a better manner and to show better body language and to make sure customers are supported and receive the best food and service.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
McDonald’s is a really good place to work to improve social and communication skills, while also showing you how a businesses is run while working.
What tips or advice would you give to others applying to McDonald's?
Be confident when speaking to customers as in the interview they sometimes ask you to hand some orders out of the window and ask questions when having your interview.
