Service Team Manager Review

Item: Service Team Manager at Costa Coffee
Rating: 4.6
Author: Anonymous

at Costa Coffee

Higher Level Apprenticeship

Business Operations

Liverpool

Review Submitted: April 2025

Overall Rating

4.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Managing a team of 22 field service engineers who fix, repair and maintain Costa vending machines. I complete appraisals, audits on my team's work tasks, various projects to improve ways of working for the service team or reliability of the machines.

To what extent do you enjoy your programme?

4/5

I really enjoy the programme, meeting other leaders from across the business, sharing best practice. Ive enjoyed the session work also with guest speakers bring to life the topics

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed my management style and improved my confidence in leading a high performing team.

Structure and Support

How well organised/structured is your programme?

4/5

Very well structured. Mixture of videos, guest speakers, powerpoint slides, quizes

How much support do you receive from your employer?

4/5

My line manger is very supportive, allowing me the time to attend group sessions, complete assignments, and giving suggestions on project ideas and how to take them forward

How much support do you receive from your training provider when working towards your qualifications?

5/5

[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has been very supportive, adding 121s to help me complete my portfolio and OTJ requirements. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has recently left however the handover to our new trainer has been seamless

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I have seen my confidence in my ability to lead my team grow, having challenging conversations or even praise and reward is now second nature, the qualification has given me tools to do my jobs to a higher ability

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

There are networking events (around diary dates eg international women's day) to get involved with. Social activities are harder to arrange as we work remotely, when we have team meetings there is usually social activities connected to these