Apprentice Service Guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I take incoming and outbound calls about Mobile Tech and some general queries that customers may have. Using our systems that are available to us and making sure to go through verification with the customer.
To what extent do you enjoy your programme?
5/5
It's an enjoyable experience and one that keeps improving throughout the time we're here.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, we're constantly learning new skills and developing any existing skills that we may have.
Structure and Support
How well organised/structured is your programme?
5/5
Continuously supported throughout and will always have people that will be available if we need them.
How much support do you receive from your employer?
5/5
A great amount of support throughout.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A good amount, and will be there whenever needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualification that is being actively trained to us is a great help in making us perform better within our roles.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we have activities that we can get involved in.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because they give good opportunities.
What tips or advice would you give to others applying to BT Group?
Be yourself.
