Mobile tech apprentice call guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering calls
Helping find resolutions
Using the systems
Helping find resolutions
Using the systems
To what extent do you enjoy your programme?
5/5
I'm loving learning new things everyday.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Learned lots of new things
like how to professionally answer calls
How to use albert and other systems
like how to professionally answer calls
How to use albert and other systems
Structure and Support
How well organised/structured is your programme?
5/5
Very well organized
How much support do you receive from your employer?
5/5
lots of support
Lots of help
Lots of help
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support, they are there for anything we need, super friendly and couldn't be more supportive if they tried
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think this will give me a better insight into the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have joined in a group escape room which happens often and I know theres a football team that some people join in and im sure there are other things but im not to sure/ havent really looked into it.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because the support you get is amazing from the people to the training time and how your slowly eased into the calls to having ping pong tables for break times and refill areas i really dont think anyone could ask for more
What tips or advice would you give to others applying to BT Group?
Be confident
do lots of research
be prepared for the interview
be open minded
do lots of research
be prepared for the interview
be open minded
