Customer advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role currently consists of learning in the morning and taking calls in the afternoon. The morning is normally knowledge gaining that we put into the calls that we take in the afternoon. This is good because we do it fast enough as to where we can apply the knowledge before it leaves.
To what extent do you enjoy your programme?
5/5
I enjoy the programme very much, not just the interacting with people side of things either, but even the learning is enjoyable. I am very happy with how the programme is structured as i feel like we have plenty of time to do our course as well as learn how to do our job role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned lots of new skills, not only about the job role but also regarding general life skills. for example, I managed to gain confidence in having personal conversations with not only our customers, but with people in general. I also now know how to talk in front of a group of people better.
Structure and Support
How well organised/structured is your programme?
5/5
As i said in the previous question, the way that the programme is structured is very good to me as i feel like we have plenty of time to do all of our work and learn how to do that, as well as do our apprenticeship work with lots of time
How much support do you receive from your employer?
5/5
i receive lots of support from my employer in lots of different aspects. this is to do with being sick so havong days off, support with our apprenticeship work, so they give us plenty of time and guidance and share their knowledge with us also which is a very good thing
How much support do you receive from your training provider when working towards your qualifications?
5/5
We receive lots of support and guidance when it comes to working towards our qualifications. We are only 3 weeks in but i already feel like i have a good understanding of what to expect in the future and how i will complete the things that i need to on time
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel very good about this, as i said previously, due to the fact that we get the knowledge in the morning and then we get to apply it the same day so we do not lose the knowledge before we were able to use it in practice which is good and makes it easy to remember
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
n/a
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
because i enjoy it
What tips or advice would you give to others applying to BT Group?
pay attention and work hard
