apprentice technical guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
We take calls from 8.30-4 or whatever week it is varies, then we take an our to do our apprentice work
To what extent do you enjoy your programme?
5/5
a lot
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes i learned a lot about talking to customers and the systems used
Structure and Support
How well organised/structured is your programme?
4/5
very well
How much support do you receive from your employer?
5/5
a lot
How much support do you receive from your training provider when working towards your qualifications?
5/5
most days
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps me perform a lot better as i know more about customer service
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there are tabletennis, and volunteering work
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
its a good business to work for and you are looked after well
What tips or advice would you give to others applying to BT Group?
do it!, its worth it
