mobile tech Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: April 2025
Overall Rating
2.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
2/5
-
Skills Development
2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
taking customer service calls helping people with there electronics
To what extent do you enjoy your programme?
2/5
its enjoyable just hard so I get confused and a little stressed but I know when I know what I'm doing I'm going to enjoy the calls a lot more
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
yes i have learned how to handle customers and guide my self through the tools we have to use
Structure and Support
How well organised/structured is your programme?
2/5
good
How much support do you receive from your employer?
2/5
a lot
How much support do you receive from your training provider when working towards your qualifications?
2/5
a lot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
it helps me a lot as from the beginning it was a lot harder how I'm slowly finding it easier
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
yes
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
bc i feel comfortable around everyone and it doesn't actually feels like a job which is a good thing
What tips or advice would you give to others applying to BT Group?
be confidant
