Apprentice technical guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: April 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
taking calls and helping customers with whatever issue they come through with if within purview using albert and galahad together to diagnose issues they have and try to fix and if not pass to level 2 or wherever albert says
To what extent do you enjoy your programme?
5/5
Benn rlly good great team i work with and tracie niko and cheryll are fab rlly supportive and always ask how you learn best so they can tailor it to you and everyones super nice
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
More confident than when i first started and knowing how it feels to be on the other side of the call helping is pretty fun to do and being able to help people as much as i can as of now till i learn more and can be more personal with people over the phone
Structure and Support
How well organised/structured is your programme?
5/5
very good have a clear support system for us to go to
How much support do you receive from your employer?
4/5
tons [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] always says its a safe space and no questrion is a dumb question
How much support do you receive from your training provider when working towards your qualifications?
4/5
some they message online but whereas i learn better inperson and showing me what to do but shes really sweet
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
rlly well they help give you lines or a loose structre of being curios and personal
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yep did escape room other dAY
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
everyones rlly nice and pays class espexcially bistro
What tips or advice would you give to others applying to BT Group?
be yourself
