Service Manager Review
at BT Group
Level 3 Apprenticeship
Customer Service
Aldgate, Greater London
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My qualification is the Customer Service Specialist, which is helping me work toward a Service Management role. Daily, i communicate and work with the rest of the service team on my account. As i am new, i am helping with forming presentations, customer handbooks and sending emails to the customer. I have other responsibilities outside this for a few projects.
To what extent do you enjoy your programme?
4/5
I am enjoying it so far.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have absolutely learned new skills like excel and developed on existing skills like organisation and time management.
Structure and Support
How well organised/structured is your programme?
3/5
it is good in terms of study and tasks to do. I think it is down to your manage outside of this to determine how well structured my role is aside from the programme.
How much support do you receive from your employer?
4/5
lots of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
when needed, it is always provided and quick. Occasionally questions aren't fully answered but help is always useful.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
due to research done in the tasks given and the learning of new terms and processes, it does help fulfill my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are countless, BT does this very well.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
there are endless opportunities here, you can really kickstart a career here.
What tips or advice would you give to others applying to BT Group?
Be forward, apply to roles early as possibly to get what you want.
