Service Guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answering customer queries and dealing with customer's issues
To what extent do you enjoy your programme?
4/5
I find the programme very enjoyable
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned new skills regarding technical analysis and i have developed my customer service skills
Structure and Support
How well organised/structured is your programme?
4/5
It is quite well structured and gives us plenty of time to complete our work
How much support do you receive from your employer?
4/5
Lots of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
They are very informative
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It is extremely influential
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We can volunteer
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
There are a lot of opportunities
What tips or advice would you give to others applying to BT Group?
Use your best skills
