apprentice service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster
Review Submitted: March 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
i help customers with tech issues they may be experiencing, such as helping them set up equipment, help solve issues with their equipment, and others.
To what extent do you enjoy your programme?
5/5
i enjoy helping people fix their issues, and it feels rewarding
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
talking to people is the biggest skill i have developed, as before that i was introverted and not that good at speaking to people
Structure and Support
How well organised/structured is your programme?
4/5
my guides always help me with any issues i may be having, and are always available for me to contact them
How much support do you receive from your employer?
5/5
i receive a lot of support from my employer, and they are always available for me to contact
How much support do you receive from your training provider when working towards your qualifications?
5/5
we get consistent time to work on our apprenticeship work, and good support throughout that time
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
my qualification applies to almost every single part of my job, so it helps me perform considerably
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
not sure
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
i understand how the service is provided and know what people can do to help
What tips or advice would you give to others applying to BT Group?
its a lot less daunting than you'd expect it to
