customer service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster, UK
Review Submitted: March 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
customer calls to get help with products that we sell
To what extent do you enjoy your programme?
2/5
its work
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
multitasking,confidence
Structure and Support
How well organised/structured is your programme?
4/5
quite good
How much support do you receive from your employer?
4/5
when needed
How much support do you receive from your training provider when working towards your qualifications?
4/5
weekly
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
confidence
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
pool and ping pong
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
its a solid job everyone is kind
What tips or advice would you give to others applying to BT Group?
.
