customer service guide Review

Item: customer service guide at BT Group
Rating: 5
Author: Anonymous

at BT Group

Level 2 Apprenticeship

Customer Service

Doncaster

Review Submitted: March 2025

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

talking to customers and solving there problems.

To what extent do you enjoy your programme?

5/5

highly

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

more social skills from talking to the customers and more technical skills and how the internet works

Structure and Support

How well organised/structured is your programme?

5/5

highly

How much support do you receive from your employer?

5/5

high support

How much support do you receive from your training provider when working towards your qualifications?

5/5

we receive alot of support from our training providor as we have coaching sessions and get a refresh of the different topics we are learning and we get trained also while were the job.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

i think it provides us with alot of support as we need to learn all of the things that customers might have problems so then we can help the customers solve them.