Service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Talking to customers, and offering people the help they need with there technical gadgets.
To what extent do you enjoy your programme?
5/5
I enjoy job very much, very chill, very demure
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to speak to customers, and developed skills in helping people with there technical accessories or gadgets.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised, and well structured. Provides comfortability, and helps us be mentally prepared for the job.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employers, gives the best advice they can give.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support and receive good advice.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that it helps me perform better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have no idea, but would like to get involved in sports teams
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because it's got a good working space, makes you prepared for the job role, and the managers give you advice.
What tips or advice would you give to others applying to BT Group?
I would say that you need to be prepared, and always listen to your guide, and stay curious.
