Apprentice service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Cardiff / Caerdydd
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Delivering customer service to EE and BT customers across the uk and fixing their broadband and landline faults. Also completing my level 2 apprenticeship and developing within the company.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my programme as I have been able to develop within the company and learn leadership skills but also develop my career path
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learnt how to use tools to my advantage to help customers across the UK. I have also been able to develop my customer service skills and expand my social skills.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well structured and I am able to find my apprenticeship work but also find help from my peers and other guides who have completed the apprenticeship prior to me
How much support do you receive from your employer?
5/5
I receive lots of support from my employer, for example I am allocated 6 hours a week to complete apprenticeship work and I am able to directly enquire whenever I need help from my manager and other support
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive support from my training provider and any questions I have are answered as soon as possible
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am able to develop my skills and understand specific procedures we have for customers on a whole new level.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes we have events for networking and volunteer days to give back to the community
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
I have been able to develop many skills and develop within the company allowing me to succeed with my career. I have been able to learn life skills also
What tips or advice would you give to others applying to BT Group?
Be yourself and personal. Make sure to have a positive attitude and have fun
