customer experienced leader Review
at McDonald's
Level 2 Apprenticeship
Customer Service
London
Review Submitted: March 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer service as a role is making customer experience a priority. Giving a top notch service and ensuring they are well satisfied and taken care of in order for them to come back next time.
To what extent do you enjoy your programme?
4/5
I enjoyed this program because it is a way to learn new skills and to gain more knowledge. My learning coach and my Mentor simply the whole process for me which makes it more enjoyable with less stress. They are very helpful and supportive leaders.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, have learnt new skills. Communication skills, Interpersonal skills. Skills that allow me give an excellent service to my customers. A skills that added more value to my company.
Structure and Support
How well organised/structured is your programme?
4/5
The program is well organised. There are resources available for learners. I have my off time the job learning which is set aside for learners to complete on CAMPUS for additional training, skills and development. The coach organises a meeting session in order to catch up on anything i do not understand.
How much support do you receive from your employer?
4/5
My employer has been very supportive and helpful towards my learning. Sometimes it can be very tough to find time to learn at work especially when is a busy time for the restaurant. Asides from the busy period, all is going on well without with my team and employer.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Training provider makes the online program easy. They make sure if there gonna be downtime in their services, they give prior notice so that you don’t miss out on your training.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I performed well in my role because of the skills i learned and i put them all together into my role. Also they provided me with some useful resources which enables me to make a difference in my learning process.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are other social activities I engaged with. I am part of charity team of RMHC RONALD McDONALD HOUSE CHARITIES. COMMUNITY SERVICE, CREW PARTIES. Etc.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
McDonald is a place to visit because they serve delicious food and makes your experience even more special and memorable
What tips or advice would you give to others applying to McDonald's?
They should come and seek employment. They are allow to learn and gain more skills and knowledge especially when they are looking to progress in their job career.
