Team Leader Review
at BT Group
Level 3 Apprenticeship
Customer Service
Merthyr Tydfil / Merthyr Tudful
Review Submitted: March 2025
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
leading my team through the challenges of customer service in the call centre environment. Drive KPI, call mark
To what extent do you enjoy your programme?
1/5
it was caotic and very interupted with changes
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
developmed existing however i had already been taking part in other learnings prior to this tha tthis re visited a lot of
Structure and Support
How well organised/structured is your programme?
1/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
2/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
choir
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
great place to work with amazing benefits
What tips or advice would you give to others applying to BT Group?
be yourself
