Customer service practitioner Review
at BT Group
Level 2 Apprenticeship
Customer Service
Darlington
Review Submitted: March 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to guide customers and help them with their queries
To what extent do you enjoy your programme?
5/5
i enjoyed the programme as it helped me learn a lot regarding customer service that i cn use in day to day life
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Speaking to customers over the phone
Structure and Support
How well organised/structured is your programme?
5/5
the programme is organised very well by our trainer and we get support when we need it
How much support do you receive from your employer?
5/5
The support from my employer is very good as if i am ever in need of something i can speak to one of the managers and get the support that is needed
How much support do you receive from your training provider when working towards your qualifications?
5/5
i received a lot of support from my training provider as if i was ever stuck with anything i could ask and i would be given support and given links and guidance to what to do
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has helped me perform better due to learning new things within the qualification to then help and guide customers in the future
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
not that i am aware of
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
This job allows you to grow as a person and understand other people and how they feel
What tips or advice would you give to others applying to BT Group?
I would advice that each call is different and you learn things from customers as well as colleagues
