Customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
SK13
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking calls from customer regarding multiple different queries varying billing to sales to orders and faults. During this we would be helping the customer try and resolve the query to the best of out abilities
To what extent do you enjoy your programme?
5/5
I really enjoy it as it was able to give me a different insight to how the company works and the importance of my job to not only the company but also customers as we are the only point of contact for the customer
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have been able to acquire new skills with customer service and functional skills around computers
Structure and Support
How well organised/structured is your programme?
5/5
The programme was well structured with being multiple different pieces of work being worked on at once and deadlines being very clear on what we need
How much support do you receive from your employer?
5/5
I received a lot of support from my employer as if i needed more help or time to complete my work they would provide it for me
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a good amount of support from my training provider as if i had any problems with the work or questions they was always able to help me with the problem and provide extra recourses for them
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps me as I know more about the job role and what it intakes but also more about the different customers that we would deal with on a day to day basis
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
It is a great company to work for as they are very flexible but also come with a lot of benefits for someone working for the company
What tips or advice would you give to others applying to BT Group?
Be yourself where ever you apply for the company as being yourself is better then trying to be someone else
