Customer service advsior Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: March 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Taking calls, trying to resolve cx's mobile tech queries, push HSS
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communication skills and time management
Structure and Support
How well organised/structured is your programme?
2/5
Very, IEX helps break down our days
How much support do you receive from your employer?
5/5
A lot!!!!! I am getting my OH support
How much support do you receive from your training provider when working towards your qualifications?
3/5
A lot, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] from Babington is the nicest and most supportive person both in and out of work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
N/A
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
It's a nice environment to work in, and friendly people everywhere
What tips or advice would you give to others applying to BT Group?
Be patient with the systems, its easy money :)
