Customer service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: March 2025
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
answering calls in regard to customers complaints and queries
To what extent do you enjoy your programme?
3/5
training was great, customers are fine... pressure from management deteriorated my opinion
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes
Structure and Support
How well organised/structured is your programme?
4/5
from bud the tasks were easy to complete. organisation within my schedule differed with EE
How much support do you receive from your employer?
2/5
depended on the situation at hand
How much support do you receive from your training provider when working towards your qualifications?
4/5
i felt very supported
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I know more about my organisation and policies and procedures, I wouldn't say Bud was very customer service based
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
volunteering
Recommendations & Advice
Would you recommend BT Group to a friend?
No
Why?
From my apprenticeship no but now I am on a different community yes
What tips or advice would you give to others applying to BT Group?
na
