collections advisor Review
at BT Group
Level 3 Apprenticeship
Customer Service
Newton Aycliffe
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Really good training provider. learnt alot
To what extent do you enjoy your programme?
5/5
was really informative. Trainer was great and understands and patient
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I was learning skills to become a team leader. How to make bvest out of coaching. Uncouncious bias, laws etc
Structure and Support
How well organised/structured is your programme?
5/5
had a great structure and was advised of this when we startedi t
How much support do you receive from your employer?
5/5
They came to the reviews and presentations and my TL didnt know much about ti but asked me to inform him what it was that i had learnt
How much support do you receive from your training provider when working towards your qualifications?
5/5
alot - she was there whenever needed and constanely had reviews and training sessions for different modules
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
my company with this qualifacation gives us a interview when Team leader post comes up. Enables us to put into practice that we have learnt
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
no
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Good pay, good benefits, different departments to look to working in. I have wored at EE for 10 years now and not planning on moving. Also get to work from home and office
What tips or advice would you give to others applying to BT Group?
you will think its a stop gap andn ot for you and may end up loving it
