Customer assistant Review
at Lloyds Banking Group
Level 3 Apprenticeship
Finance
Gloucester
Review Submitted: March 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
2/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My current role is telephony based- assiting members claim their pensions. This includes sending forms and explaining the retirement options available.
To what extent do you enjoy your programme?
4/5
I enjoy my programme it is a change from what I normally do and it is a chance to learn new skills as well as learn more about my organisation.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
I have developed more understanding of pensions and am now more comfortable on the phone
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised with a clear structure of learning.
How much support do you receive from your employer?
5/5
Lots of support from my TL, who is making the apprenticeship journey as smooth as possible.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Lots of resources are provided and my coach is very responsive if I need help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It allows me to take new behaviours and skills into my role. I can also pass these onto those around me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes lots of activities are set up as well as charity events.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
Great organisation and structure.
What tips or advice would you give to others applying to Lloyds Banking Group?
Link everything to the groups core values
