customer service advisor Review
at Vertu Motors
Level 2 Apprenticeship
Customer Service
Yeovil
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Liaising with customers internal and external, booking them in, creating job cards, checking vehicles in.
in charge of Bodyshop Facebook page, daily meetings with office team.
in charge of Bodyshop Facebook page, daily meetings with office team.
To what extent do you enjoy your programme?
5/5
I am enjoying my course.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes, learned how to use multiple new computer systems, learning about different car makes and models, shadowing technicians in different areas of workshop
Structure and Support
How well organised/structured is your programme?
5/5
i have a college call with my tutor at least once a month to talk through my next task which i then work through in my down time most afternoons and send back over to him when complete.
How much support do you receive from your employer?
5/5
I receive lots of support from my Manager and Mentor, both of which are very willing to introduce me to new things but also will help me anytime i am stuck with something.
How much support do you receive from your training provider when working towards your qualifications?
5/5
my tutor is always willing to help me with the assignments he sets me. if i am struggling with something i can pop him an email and he will organise a teams call so we can talk it through together.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
my learning help me understand how to talk to customers that may have had a traumatic event in their vehicle during the accident, having empathy and sympathy and ensuring their voice is heard.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
i have been on one training course so far where i met people from different departments and i have been involved in a few team social events.
Recommendations & Advice
Would you recommend Vertu Motors to a friend?
Yes
Why?
The Yeovil Bodyshop is a lovely place to work, everyone is willing to help me understand new things and they make the Bodyshop a welcoming place to be.
What tips or advice would you give to others applying to Vertu Motors?
be passionate about the job role and show your wiling to learn and progress.
