Shift Manager Review
at McDonald's
Higher Level Apprenticeship
Hospitality Management
Andover
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Running shifts, running either running front counter or kitchen. Completing travel paths. Presenting out PR and PPR. Making sure everything is set up and ready for the day/shift. I also complete HIG chats(how it going). I also have to keep an eye on the financial side of the business as well, for example; labour.
To what extent do you enjoy your programme?
5/5
Really enjoy the programme; it is giving me the chance to expand my knowledge and develop me professionally and personally. Being giving time to complete it during work is also a huge help and getting the support that is needed makes the programme more enjoyable I would recommend this apprenticeship to anyone.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt more about different types of coaching skills and have been able to apply them into work, which has been helpful in certain situations. I have also learnt about management styles and that there will always be different types that you will use depending on the situation you are in.
Structure and Support
How well organised/structured is your programme?
5/5
It is very organised. I know what e-learning I need to complete and then what off-the-job training I also need to complete. Work gives me time each week to make sure I can get everything complete. I also have regular catch ups to make sure I am fine and not struggling.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer. The type of support I get is - HIG chats once a month, they comes to my monthly meeting with my apprenticeship mentor, they will also sit down with me and go though all of the e-learning and off the job hours. They will schedule me in time during the week to complete stuff.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support from my training provider. I have monthly meeting with them and we go though anything that I may be struggling with or just to see how I’ve been getting on. If I have any questions outside of the meeting I can e-mail them and they get back to me within a couple of hours.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This qualification is going to help me perform better in my job role because it’s giving me a deeper knowledge into the business and restaurant I work in. It has given my knowledge in how to deal with certain situations where I used to have to get someone else to help.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I tend to show up to our managers meals that happen twice a year. I show up to managers meeting that happens once a month.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Because it is a friendly place to work. They are here to help you. Everyone can be who they are and not hidden away.
What tips or advice would you give to others applying to McDonald's?
Be yourself. Ask questions.
