Client Services Team Leader Review
at CMS
Higher Level Apprenticeship
Customer Service
London
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Client Services Team Leader – Responsible for overseeing the daily operations of a client floor, which includes 44 meeting rooms and 3 event spaces. Manage and lead a team comprising 7 receptionists, 2 facilities assistants, and 2 event administrators. Key responsibilities include staff scheduling, handling client inquiries and complaints, conducting interviews, managing room bookings, overseeing administrative tasks, and leading various projects to enhance service efficiency and client experience.
To what extent do you enjoy your programme?
5/5
I am comminted to my learning and I choose to study outside the protected study time, take notes and discuss with manager and colleagues my learnings.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am two modules in and have already learned and applied several key skills, including time management, delegation, self-awareness, and leading change.
Structure and Support
How well organised/structured is your programme?
5/5
Very organised modules with pre-work , main learning which is more in depth, activities which are discussed during each Module workshop and monthly meetings with a coach.
How much support do you receive from your employer?
5/5
My manager is highly supportive, encouraging me to take my protected study time and reassuring me when I feel guilty about not working and assisting my team.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My coach is very supportive, answering my questions in a timely manner, offering meeting before and after our official meetings to clarify anything.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am more organised and I feel more confident in my skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, I join the female football team whenever I have time and volunteering opportunities, a choir and other sports.
Recommendations & Advice
Would you recommend CMS to a friend?
Yes
Why?
Because our company genuinely cares for its people and upholds values that align with mine, it is the only organization where I have never felt judged for being a foreigner. They actively promote continuous learning through various courses and apprenticeship programs, fostering both personal and professional growth and mental health.
What tips or advice would you give to others applying to CMS?
The possibilities are endless—prioritize your growth, and you'll always feel supported.
