mobile tech Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
my role involved talking to customers all bad and good trying to sort out their problems, involves being on top with the system and taking notes
To what extent do you enjoy your programme?
5/5
alot
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
faster typing, customer service and brain power
Structure and Support
How well organised/structured is your programme?
5/5
pretty well rounded
How much support do you receive from your employer?
5/5
as much as is needed
How much support do you receive from your training provider when working towards your qualifications?
5/5
as much as needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
yes
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
yes
What tips or advice would you give to others applying to BT Group?
yes
