apprentice customer service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plymouth
Review Submitted: March 2025
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
training and using albert, and call taking
To what extent do you enjoy your programme?
4/5
i enjoy it and have learnt lots of new skills
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
confidence in speaking to people in and out of work, communication skills
Structure and Support
How well organised/structured is your programme?
4/5
anna has told us what to do and given us a end date, but its hard to keep organised
How much support do you receive from your employer?
4/5
shes always there to help if we need her
How much support do you receive from your training provider when working towards your qualifications?
3/5
haven't worked towards qualifications yet
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
nice
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes we give back to the community by volunteering days, careers fair, team activities, meeting outside of work, Christmas parties
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
good community
What tips or advice would you give to others applying to BT Group?
confidence is key
