Mobile Tech Review
at BT Group
Level 2 Apprenticeship
Customer Service
North Shields
Review Submitted: March 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Speaking to customers and assisting with any technical queries. i also have to follow a schedule and be logged into correct states at the certain times and this teaches me responsibilities
To what extent do you enjoy your programme?
4/5
enjoy it a lot
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned interpersonal skills and developing technical knowledge
Structure and Support
How well organised/structured is your programme?
4/5
very well organised
How much support do you receive from your employer?
5/5
receive support whenever i need it
How much support do you receive from your training provider when working towards your qualifications?
4/5
support when i need it so i can complete tasks given to me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
helps me perform with the personal skills i learn
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
volunteering hours used to help charities and also have events in the work place
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
always support you and help you develop
What tips or advice would you give to others applying to BT Group?
stick to the job role and you will develop a lot
