Customer Service Practitioner Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: March 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering calls, talk to customers and resolve their issues/answer their queries.
To what extent do you enjoy your programme?
3/5
I like my programme as it is helping me gain a qualification.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have developed my communication and problem solving skills. I have also learnt new skills within Mobile Tech.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised and structured.
How much support do you receive from your employer?
5/5
My employer gives me support within the job role and within my daily life.
How much support do you receive from your training provider when working towards your qualifications?
1/5
Minimal, he does not understand how my EPA is going to go and the processes behind it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
It does not.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
I love my job
What tips or advice would you give to others applying to BT Group?
To be confident, open-minded and ready to help!
