Customer Service practitioner Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: March 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my role I am responsible for taking calls and following company procedures to assist customers in resolving their technical queries
To what extent do you enjoy your programme?
4/5
Very Much
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned about different types of customers and how to communicate differently to meet each of their individual needs.
Structure and Support
How well organised/structured is your programme?
4/5
Organised very well
How much support do you receive from your employer?
5/5
I always receive support whenever I need it.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive the support when I need it or ask questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me perform a lot better as I have been learning while doing the job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, they provide social activities for everyone to get involved in.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
It is a good job
What tips or advice would you give to others applying to BT Group?
Be confident
